Reservation Terms & Policies


Hotel Real de Plata request that reservations should be guaranteed with the payment of one night of the reserved room through out the different forms of payment. 


In high season we request that cancellations or modification should be noticed with 72 hours before the reservation date. 

In low season the modification or cancellations should be noticed with 48 hours before the reservation date. 

In case the reservation was made through one of the portals that Hotel Meson de Plata has alliance, the modifications or cancellations should be noticed through the medium that the reservation was made. 

Not notify to Hotel Meson de Plata or not showing on the reservation day it will imply that the hotel will make the charge of one night of the correspondent reserved room. 


Check in

14:00 hrs 

If you require a sooner check in it will be subject to availability 

Check out

12:00 hrs



A.identity of the responsible

Hotel Real de Plata and its subsidiaries and legal guardians residing in Camino Real a Chichimequillas km 17.5, Chichimequillas Querétaro ZP 76250 it´s a company engaged  to protect its privacy. Our responsible for data protection its the department of personal data base and its located in the same address. 

If you need more information please write us to:

This Notice Privacy corresponds to the following web sites:


B. Personal Information

For the indicated purposes, Hotel Real de Plata can collect your information in different ways: when  the information its provided by you,when you visit our web sites, when you use online services of Hotel Real de Plata, when you authorize in social networks  like Facebook, Twitter, Google or using WIFI that Hotel Meson de Plata offers and when we use information through other sites before mentioned and allowed by law. 

The personal information that we obtain are:
Identification Data: name, last name, address, phone number, cellphone number, civil status, email, age, date of birth, user and password. 

Financial data : Cardholder name, credit card number, expiration date (just in online transactions)

Billing Data : Name, business name , RFC and tax reference. 

Preferences data: related to the room, services, travel preferences. 

Sensitive personal data:

It is considered sensitive personal data those data that affect the most intimate sphere of its owner like bad use can origin discrimination or a bigger risk. In particular it is considered sensitive personal data those who can reveal like racial origin or ethic, health state in present or future, genetic information, religious believes, political opinions or sexual preferences. In case of lodge in one of our hotels, the sensitive personal data  that we require will be relative to health or special capacities to offer you a better service. 

Treatment and purpose of personal information

1. The information that you gave us will be used by Hotel Real de Plata to provide services that you require or that are part of the program that you have signed up like reservations, purchase of travel packages, loyalty program membership, social reunion. 

Hotel Real de Plata can use your personal information to give you a better service, identify your preferences and make your stay more pleasant. 

Purposes that do not give rise to the legal relationship or are necessary for the provision of service:

Also Hotel Meson de Plata can use your information to offer promotions, tourist and commercial products, delivery of promotions, special services, newsletters, surveys.


Limitation on the Use or Disclosure of Personal Information

In any moment you can manifest your negativity to the treatment of purposes that do not give rise to the legal relationship or are necessary for the provision of service. You can ask for it by mail: indicating email, phone number so you can revoke their consent in the terms indicated in paragraph F.

F. Exercise of the Rights of Rectification and Opposition Access and Cancellation.

Access, rectification, cancellation or opposition regarding the information you provide to Hotel Real de Plata indicated in the Federal Law on Protection of Personal Data Held by Private Parties, or the revocation of the consent you have given us to treat your personal data, you may do so by submitting the request in writing to the Department of Personal Data to the following address:Camino Real a Chichimequillas Km 17.5 Chichimequillas Queretaro. ZC 76250, from 9 to 2 pm from Monday to friday or via email:

The request should have the next information: name , email, documents that credit its identity, clear description of what your looking for to do, clear and precise description of the personal data with respect to which the right is sought to be exercised and the right to be exercised. (v) Any other element or document that facilitates the location of personal data. In case the request does not satisfy any of the requirements indicated above, the Department of Personal Data may require within 5 days of receipt of the request that provides the elements or documents necessary to process it. You will have 10 days to meet the requirement, if you do not respond within that period, you will be considered as not having submitted the corresponding request.

The terms of attention will be maximum 20 days from the date on which the request is received to communicate the adopted decision, so that, if it is appropriate, make it effective within 15 days after the issuance of the response . In order to protect your confidentiality, Hotel Real de Plata will send the response to your request to the email address you have provided for that purpose and keep it available to the applicant at the address indicated in the previous paragraph.

G. Control and Security of personal information.

Hotel Real de Plata is committed to taking the necessary measures to protect the information collected, using security technologies and control procedures in the access, use or disclosure of your personal information without authorization, for example, storing the personal information provided in servers located in Data Centers that have limited access controls. For online transactions, we also use security technologies that protect personal information that is transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol.

However, no security or data transmission system of which the company does not have absolute control and / or is dependent on the Internet can guarantee that it is completely secure.

H. Electronic mediums and cookies.

In the event that you use electronic mediums in relation to your personal data will be generated in order to provide a better service cookies.

Cookies are small pieces of information that are sent by the website to your browser.

Cookies are stored on your computer's hard drive and used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites.

In some sections of our site we require that the client has cookies enabled since some of the functionalities require them to work. Cookies allow us to: a) recognize it when entering our sites and offer a personalized experience, b) know the personal settings of the site specified by you, for example, cookies allow us to detect the bandwidth that you have selected at the time of entering the home page of our sites, so we know what kind of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, because each browser that gets access to our sites acquires a cookie that is used to determine the frequency of use and the sections of the visited sites, reflecting their habits and preferences, information that is useful for improving the content, the headlines and promotions for users. Cookies also help us track some activities, for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid deploying it again, if he has done so. The "help" button found in the toolbar of most browsers will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie or how to disable all cookies. However, cookies allow you to take advantage of the most beneficial features that we offer, so we recommend that you leave them activated.


I. Transfers

Hotel Real de Plata only transfers personal data in the cases established in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties or possession of individuals.

J. Changes to this Privacy Notice.

Hotel Real de Plata may at any time update this privacy notice. In the event of substantial changes to this notice, we will communicate it through our internet pages indicated in subsection A of this Privacy Notice. Therefore, we suggest you periodically visit this privacy notice to be aware of any updates.

I acknowledge and accept the terms and conditions set forth in this Privacy Notice, and otherwise I will notify Hotel Real de Plata in terms of what is indicated in paragraphs E. and F. of this Privacy Notice.

In case of any disagreement or complaint about the processing of your personal data, you can go to the National Institute of Transparency, Access to Information and Protection of Personal Data.